Delivered to wrong address

Asked by Rexmccoy | 9/7/2021 7:50:02 AM

Tracking shows my item as being delivered but to the wrong address. How can this be handled?

You may get the answer from the following articles:

Wrong parcel address. How to change it?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 9/10/2021 1:42:13 AM Reply

Hi Rexmccoy,

You need to contact the seller to confirm if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, there is a chance that your local courier sent it to a wrong address by mistake. You need to contact the courier who delivered it in your country to reflect the problem and check it for you as soon as possible. If the package couldn't be found, you have the right to ask for refund or require to send one again to you from the seller.

Related Questions

Delivered to wrong address in wrong Province (0 reply)

You claim you delivered my product on Feb.20/25, but you delivered it the the wrong address in the wrong Province of Canada. My address is in Ontario, Canada not Quebec Canada, Please advise when it will be delivered to the correct address. This is not taken over a month and I still have not received my purchase. Please respond immediately.

My order was delivered to a wrong address (10 replies)

Hi,
I placed this order from a seller via DHgate & it should have been delivered to my address 31 Archer Drive, Cheswick Green, Solihull, B90 4LG, UK, however it was delivered on 11th June via Royal Mail to a wrong address in UK, the seller has closed his store more than 2 weeks ago & I can not contact him by any means, I appreciate if you can help, at least I want to know if he has given you my address & accordingly it is the fault of Royal mail to deliver the parcel to a wrong address, or the seller gave you a wrong address & in that case, I can get refunded by DHgate.
Regards

I put in right address someone else put wronf (1 reply)

My address was correct triple checked it says pennsylvania someone put wrong address and it's being delivered to Florida LR053638130CN is the tracking number I waited almost a month for this and now it's being delivered to wrong area